Tiered Cancellation Policy:

  • 60 days or more ahead of event start date =
    • Full refund issued to credit card used to secure registration less $100 per registrant processing fee, OR
    • Substitution may be made at this time and is not subject to a processing fee, OR
    • Credit on a company account for registration amount paid may be made and is not subject to a processing fee.
  • Between 59-30 days ahead of event start date =
    • 50% refund issued to credit card used to secure registration less $250 per registrant processing fee, OR
    • Substitution may be made at this time and is not subject to the processing fee, OR
    • Credit on a company account for registration amount paid less $100 processing fee per registrant.
  • Between 29-0 days ahead of event start date =
    • Absolutely NO refunds will be given for cancellations at this time.
    • Substitution may be made up, preferably two weeks prior to event and is not subject to a processing fee, OR
    • Credit on a company account for registration amount paid less $500 processing fee per registrant.

Refunds

  • Refunds are only available for paid registrants and include processing fees.
  • Requests for refunds must be received in writing by ACCP along with event cancellation notice. You must email those requests to Donna and include “Refund Request” in the subject line.
  • Please note that a processing fee will be deducted from each refund. The amount of the refund will be dependent on the timing of the refund request.

Substitutions/Transfers

  • Substitutions are available for registrants and not subject to processing fees.
  • Substitutions are allowed up to two weeks before the event.
  • Please send the name of the original registrant and the name of the person substituting to ACCP two weeks prior to event. You must email those requests to Donna. Please include “Conference Attendee Substitution” in the subject line.

Credits

  • Credits are only available for paid registrants and can include processing fees depending on the timing of the request.
  • Credits are granted to the company account of the registrant.
  • Credits are valid for one year from date of issue and may be used for membership or any event prior to expiration.
  • You must email credit requests to Donna. Please include “Credit Request” in the subject line.
  • ACCP will notify you once your credit is granted. At that point, you are responsible for the credit.

Notes

  • ACCP reserves the right to cancel any registration with proper notice. In such case, however, the registration fees will be refunded in its entirety by ACCP.
  • ACCP will not grant any refunds, substitutions or credits unless requested in writing.
  • ACCP will not issue any refunds or credits for no-shows. No exceptions.